TERMS AND CONDITIONS
Welcome to our website. If
you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and
to this website.
The term Gourmet Butcher
or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Carlswald Estate, Walton Road,
Midrand. The term ‘you’ refers to the user or viewer of our website.
The following terms and conditions govern the
use of www.gourmetbutcher.co.za
the online store. They have been formulated in accordance with the CPA (Consumer Protection Act) legislation and
aim to promote a fair, accessible and sustainable marketplace for the consumer products that the website currently
1. Agreement of Sale
An agreement of sale only comes into effect if
You electronically submit a properly
completed order for one or more products in your cart; and
Payment is either
authorised, or received by meat-me-online in its bank account. Any orders for which full payment is not
received will remain in an “Awaiting Payment” status and will not be processed until payment has been
Payment in full is required before an order
will be processed and delivered.
2.1. Payment methods:
Your payment for any products ordered
must be made to Gourmet Butcher
bank account according to the following rules:
Credit Card Payments
We accept VISA and MasterCard Credit
We accept all major South African Bank
2.2. Payable by you:
The price of each product is displayed with
the product listing. In the event of a sale or special offer, the discounted price is displayed.
Currently we deliver in
Gourmet Butcher shall take all reasonable
efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at
incorrect prices and/or delivery charges, Gourmet Butcher will not be obliged to sell products at such incorrect
prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the
purchase at the correct price and/or delivery charge.
The images of meat on our website are only examples and we cannot
guarantee the meat will look exactly as the image.
We will endeavour to provide you with the exact weight of the
meat ordered, however due to human error, the meat portions may be slightly over or under the weight stipulated. If
however there are large disparities, we will gladly refund or supply another piece of meat to
Weekly delivery Schedule:
Deliveries are scheduled
for Thursdays. Orders must be in by Tuesday midday. We deliver to the address you have
requested. If there is no one available to receive the delivery, neither Gourmet Butcher nor the courier service
are responsible for the meat being spoiled.
IMPORTANT TO NOTE:
Delivery schedules are
only regarded as having commenced upon payment confirmation being received by Gourmet Meats. If products are
out of stock the products will be placed on back order for the following week's delivery, the products in
stock will be delivered. Gourmet Butcher makes every effort to ensure that the information supplied on the
Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to
inform the Purchaser.
Your delivery will have a delivery
slip with all the items you have ordered, at the time of delivery, whomsoever it signing for the goods must
check everything is accurate when signing for acceptance of the goods. If there are missing items or
incorrect items you must reject the entire delivery, contact customer
support immediately and allow us to rectify the problem.
Once the delivery has been signed for and the goods accepted the delivery will be considered to be complete,
checked and accurate.
4. Termination of Sales & Cancellation of
By us: Gourmet Butcher reserves the right, for
purposes of preventing suspected fraud , to refuse to accept or process any order until full payment has been
received, and/or to cancel any sale concluded between you and meat-me-online, in whole or in part, on notice to
By You: You are entitled to cancel any sale concluded
on this website prior to making payment into Gourmet Butcher bank account. Once payment has been received you will
no longer be able to cancel your order unless the delivery is delayed beyond 30 days from the order date for which
you will be refunded.
5. Returns Policy
Gourmet Meats guarantees quality products and
service. Your satisfaction is our first priority. Once delivery has been signed for the order is non-returnable
however if, for any reason, you are dissatisfied with your order, please contact customer
support immediately when you receive your order and we
will endeavour to rectify the problem ASAP.
You may however reject the entire delivery if
you find, at the time of delivery, there are incorrect items or items missing as per the delivery conditions set
out in point 3. Deliveries of the T&C's. In such cases we ask you to contact customer
support immediately and allow us to rectify the
The website is intended for your personal use
only. By registering on the website you are agreeing to comply with these rules. You are responsible for your user
account and keeping your password secure. You are responsible for all use of the website by you and by those you
allow to use, or provide access to, the website. You may not impersonate, imitate or pretend to be somebody else
when using the website.
Termination or Suspension of Access to the
Gourmet Butcher and its third party service providers have the right to suspend and/or terminate your ability
to access the Website or any portion thereof, for any or no reason, without notice.
The website uses various images to depict the
various products. These are merely representations of what is being ordered and by no means an actual picture of
what the meat will look like. Most products are vacuum packaged and therefore would not be identifiable if an
actual photograph were to be supplied. You hereby agree no misrepresentation has taken place in any form or way due
to the images used to sell the various products.
9. Changes to this agreement
Gourmet Butcher may, in its sole discretion,
change these T&C or any part thereof at any time on notice to you. It is your responsibility to ensure
that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain
from placing any further orders on, or from using in any way, the Website.
10. Use of this Website
The use of this
The content of the pages of this website
is for your general information and use
only. It is subject to change without notice. Prices shown on Web Site are subject to change.
Neither we nor any third parties provide
any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any particular purpose. You acknowledge that
such information and materials may contain inaccuracies or errors and we expressly exclude liability for any
such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials
on this website is entirely at your own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information available through this website meet your
This website contains material which is
owned by or licensed to us. This material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which
forms part of these terms and conditions.
All trademarks reproduced in this website,
which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give
rise to a claim for damages and/or be a criminal offence.
From time to time this website may also
include links to other websites. These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s). We have no responsibility for the content of
the linked website(s).
You may not create a link to this website
from another website or document without Gourmet Butcher prior written consent.
Your use of this website and any dispute
arising out of such use of the website is subject to the laws of South Africa